1. Return Policy Overview
TRIMGO Fashion LLC is committed to your satisfaction. We understand that ultrafast fashion means you need flexibility. If you're not completely happy with your purchase, we offer a 30-day return policy for most items. Please read the following terms carefully.
2. Return Conditions
Items eligible for return must meet the following conditions:
- Return request submitted within 30 days of delivery
- Items must be unworn, unwashed, and undamaged
- Original tags and labels must be attached
- Items must be in original packaging when possible
- Proof of purchase (order number) required
- Items must be free from odors, stains, or damage
3. Non-Returnable Items
- Items returned after 30 days
- Items that have been worn, washed, or show signs of use
- Items with removed or damaged tags
- Items damaged due to customer negligence
- Intimate apparel and swimwear (for hygiene reasons)
- Custom or final sale items (as noted at purchase)
4. Return Process
Step 1: Submit Request
Log into your account, find the order in "My Orders", click "Request Return", and provide the reason.
Step 2: Await Approval
We'll review your request within 1-2 business days and notify you via email.
Step 3: Ship Items
Once approved, ship items within 7 days using a trackable shipping method.
Step 4: Refund Processing
After receiving and inspecting items, refunds are processed within 3-5 business days.
5. Refund Methods & Timeline
- Refunds are returned to the original payment method
- Credit/Debit Cards: 5-10 business days
- PayPal: 1-3 business days
- Store Credit: Immediate
6. Shipping Costs
- Defective Items: Return shipping paid by ccInfinity
- Change of Mind: Return shipping paid by customer
- Free Shipping Orders: Original shipping cost may be deducted from refund
7. Dispute Resolution
If you have concerns about your return, please contact our customer service team. We're committed to finding a fair resolution. If we cannot resolve the issue directly, you may contact consumer protection agencies or pursue legal remedies.
8. Contact Us
Email: returns@trimgo-fashion.com
Please contact us via email for return instructions.