Disputes & Chargebacks Policy

1. Our Commitment

At TRIMGO Fashion LLC, we are committed to providing excellent customer service and resolving any issues you may have with your order. We encourage customers to contact us directly before initiating a dispute or chargeback with their bank or credit card company.

2. Contact Us First

Before filing a dispute or chargeback, please contact our customer service team. We can often resolve issues quickly and to your satisfaction:

• Email: support@trimgo-fashion.com
• Response time: Within 1-2 business days
• We offer refunds, exchanges, and store credit as appropriate
• Our team is trained to handle various concerns professionally

3. Common Issues We Can Resolve

• Non-delivery: We can track your package and arrange reshipment if needed
• Defective items: We offer free returns and exchanges for defective products
• Wrong item: We'll arrange return shipping and send the correct item
• Size issues: Free exchanges within our return window
• Billing errors: We can correct charges and process refunds immediately
• Unauthorized charges: We take fraud seriously and will investigate promptly

4. Dispute Resolution Process

5. Chargeback Policy

While we understand that chargebacks are sometimes necessary, they can be costly and time-consuming for both parties. Here's what happens when a chargeback is filed:

• We will provide all relevant documentation to your bank
• This includes order confirmations, shipping records, and communication history
• The process can take 30-90 days to resolve
• Direct resolution with us is typically faster and more convenient

6. Fraudulent Chargebacks

We reserve the right to pursue collection of fraudulent chargebacks where customers have received products or services but filed disputes claiming non-receipt or unauthorized charges. We maintain detailed records of all transactions and communications.

7. Prevention Measures

To prevent disputes and ensure customer satisfaction:

• We provide detailed product descriptions and sizing information
• Order confirmations are sent immediately after purchase
• Shipping notifications include tracking information
• We maintain clear return and refund policies
• Customer service is available to answer questions

8. Your Rights

You have the right to dispute charges with your bank or credit card company. However, we encourage you to work with us directly first, as we are committed to fair and prompt resolution of all customer concerns.

9. Contact Information